Servicing & Support

In order to help you get a return on your investment, CryoAction pay considerable attention to the service and support offered to our clients. Working in collaboration with our partners, we ensure that the cryotherapy chambers provided are kept in functional order.

Key aspects of our service proposition are as follows:

  • Response within 24 hours with complete action plan of maintenance.
  • Dependent of scale of problem, adequate action and visit on site to fix issue .
  • Maintaining stock of spare parts for rapid replacement.
  • Wi-fi enabled alert system enabling remote communication/ repair with chamber.
  • Minor issue resolution free support by telephone, e-mails, skype.

 The standard warranty for the chamber is 3 years, and can be extended for a small fee for a further 2 years. Within the standard warranty, a full service is performed once, which would include a full replacement of all parts such as seals and valves, alarms, sensors which should always be replaced under such servicing.

Given the complexities involved with the supply of the pressurised vessel as well as the liquid nitrogen, CryoAction take all the risk away from the client, through our partnership with BOC. A separately negotiated agreement between you and BOC, provides not only provision and maintenance of the pressurised vessel as well as all of its working components, but also enables any specialist knowledge to be available on the end of a phone 24/7 to you.

Under the Pressure Systems Safety Regulations 2000, BOC will carry out an annual inspection of the liquid nitrogen pressurised storage vessel as well as its associated equipment, replacing certain safety features as deemed suitable every 5 years as per the written scheme of examination for the unit which is owned by BOC. BOC provides the pressurised vessel on a lease basis, and therefore are fully responsible for all auditing and maintenance of these systems in line with the requirements of the Pressure Systems Safety Regulations 2000 (PSSR 2000).

These inspections also include an annual audit and a 5 yearly, written Scheme of Examination. Finally, BOC provide a pre delivery inspection to ensure the system is good working order.

The agreement with BOC gives complete peace of mind, through the monthly payments for the pressurised vessel and the supply of the liquid nitrogen delivered directly to your site.